ADVENTUREDESERT TOURS
ADVENTURE DESERT TOURS LLC ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or book a desert safari expedition with us.
1. Data We Collect
- Personal information: full name, email address, phone number, and country of residence provided via our contact and booking forms.
- Booking details: selected package, number of guests, preferred dates, and any special requests or messages you submit.
- Payment information: processed securely through our payment partners; we do not store full card details on our servers.
- Usage data: pages visited, time spent, browser type, device information, and IP address collected automatically via cookies and analytics tools.
- Communications: records of emails, WhatsApp messages, and other correspondence you initiate with our team.
2. How We Use Your Information
- To process and confirm your desert safari booking and coordinate pick-up and drop-off logistics.
- To respond to your inquiries, provide quotes, and deliver customer support.
- To send booking confirmations, itinerary details, and important updates about your expedition.
- To improve our services, website performance, and customer experience through analytics and feedback.
- To send promotional offers and travel updates (only with your explicit consent; you may opt out at any time).
3. Data Retention
- Booking and transaction records are retained for the duration required by applicable UAE laws and regulations.
- Marketing consent data is retained until you withdraw consent or request deletion.
- Inactive account data and non-essential personal information are deleted or anonymized after 36 months of inactivity.
- Legal and financial records are kept for the statutory period as required by Dubai regulatory authorities.
4. Third-Party Sharing
- Payment processors: we share necessary transaction data with licensed payment partners to complete your booking securely.
- Transport partners: pick-up and drop-off details (name, hotel, phone) are shared with drivers to fulfill your expedition.
- Analytics providers: anonymized usage data may be shared with analytics platforms to improve our digital services.
- Legal authorities: we may disclose information if required by law, court order, or to protect our legal rights and safety.
- We never sell your personal data to third parties under any circumstances.
5. Data Security
- All personal data is encrypted in transit using industry-standard TLS/SSL protocols.
- Access to personal information is restricted to authorized personnel with a legitimate business need.
- Payment processing is handled exclusively by PCI-DSS compliant third-party providers.
- We conduct regular security reviews and maintain incident response protocols.
- While we strive to protect your data, no method of transmission over the internet is 100% secure; you share information at your own risk.
6. Your Rights
- Access: you may request a copy of all personal data we hold about you at any time.
- Correction: you may request correction of any inaccurate or incomplete personal information.
- Deletion: you may request deletion of your personal data, subject to legal retention requirements.
- Opt-out: you may unsubscribe from marketing communications at any time via the link in our emails or by contacting us directly.
- Data portability: you may request a machine-readable copy of your data for transfer to another service provider.
- To exercise any of these rights, contact us at adventuredubaitours1@gmail.com or via WhatsApp at +971 55 330 2881.
Questions About Your Privacy?
Contact us at adventuredubaitours1@gmail.com or WhatsApp +971 55 330 2881. We are located at Marsa Dubai, JBR, Dubai, UAE.